Delivery & Returns
We will offer a full refund or exchange if customers wish to return the goods within 14 days, provided they are returned in perfect condition within their original packaging. All returns must be authorised by either letter, or e-mail and a returns number obtained PRIOR to you returning the goods. Any items returned without a clearly stated return number cannot be accepted.
The cost of return postage is the responsibility and expense of the customer. We therefore strongly advise you to send any returns in adequate protective packaging to avoid damage in transit and by registered post with adequate insurance. We will not be held responsible and will be unable to offer any refunds or exchanges for any items lost or damaged in transit on their return journey from you to us.
Please contact us by email if you wish to return any goods and we will try our best to help.
Post return items to:
Sunset Bay Lifestyle
Barmouth Station, Station Road,
Barmouth, Gwynedd, LL42 1LS
Orders will take up to 24 hours to process. Standard shipping will take between 3-5 working days. Prices for shipping will depend on the postage location, weight, size, and value of the products.
If you have any questions regarding your order or delivery. Please contact us by email and we will do our best to help.